After ordering, you will receive a confirmation via email. If you want changes or cancellations, you can still reply to them and we will try to change or cancel the items.
Please check the confirmation email for your correct address. If you want to change this, please send us an email directly.
You will receive a confirmation via e-mail when you have received your order, regardless of whether you use PayPal or prepayment. Please also check your spam folder.
We ship our goods with DHL, so delivery usually takes about 2-3 working days.
Exchange & returns
Pack the article and write the reason for it on the invoice if necessary (too small, too large, do not like, etc.). Please frank the parcel as an "insured parcel" with tracking. After receiving the goods, the amount will be credited to you. Either as a PayPal transfer or if you have paid in advance, please let us know your bank details.
Please note on the invoice receipt when returning which item should be exchanged and in which size. We will then send it to you, if it is in stock. Otherwise we will refund the invoice amount.
After an order has been placed in our online shop, you will receive an invoice by email. As soon as we have received the amount, the items will be dispatched. An invoice document is included in the package.
The icke-berlin motifs represent the respective collection and are carefully selected by our designers Barbara and Luisella. There is therefore less capacity for special motifs. However, you are welcome to contact firstname.lastname@example.org with inquiries. The minimum order quantity for special designs is 25 pieces.